TERMS AND CONDITIONS
Welcome to Lil Suka!
These terms and conditions outline the rules and regulations for the use of Lil Suka LTD's Website, located at lilsuka.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use Lil Suka if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Unless otherwise stated, Lil Suka LTD and/or its licensors own the intellectual property rights for all material on Lil Suka. All intellectual property rights are reserved. You may access this from Lil Suka for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from Lil Suka
- Sell, rent or sub-license material from Lil Suka
- Reproduce, duplicate or copy material from Lil Suka
- Redistribute content from Lil Suka
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Lil Suka LTD does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Lil Suka LTD,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Lil Suka LTD shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Lil Suka LTD reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Lil Suka LTD a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
- System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
- commonly-known consumer and/or business information sources;
- dot.com community sites;
- associations or other groups representing charities;
- online directory distributors;
- internet portals;
- accounting, law and consulting firms; and
- educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Lil Suka LTD; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Lil Suka LTD. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
- By use of our corporate name; or
- By use of the uniform resource locator being linked to; or
- By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Lil Suka LTD's logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
We offer a 14 day refund policy. If you are unhappy with the quality of a product purchased from our shop, please contact us no later than 14 days from the date of purchase either by sending an email to email@example.com quoting your order number and describe your complaint, or by completing the customer feedback form. Please note that where the product has had to be shipped from overseas, we cannot offer refund on import duties. Where a product is being returned, it must be in its original packaging and unopened in order to be eligible for a refund. Postage costs are non-refundable.
In case a product is returned and the packaging has been destroyed, where possible Lil Suka will source new packaging and deduct the cost of the new packaging from the refund total.
If you have notified us that you wish to have a refund and are intending to return the goods, you must make sure that the goods reach us within 14 days of the notification to be eligible for a refund.
Where a product is covered by the manufacturer's warranty, we will support our customers to ensure the relevant support group can rectify any customer queries.
Payment must be made in GBP and products are priced in GBP.
Customers are required to make full payment before orders can be dispatched from our warehouse.
We reserves the right to select and modify our payment methods.
We reserves the right to cancel or refuse any order or service at our discretion. Where an order is cancelled at our discretion and payment has been received, we will refund the payment in full.
Customers are required to ensure that their account information is correct and up to date. Lil Suka are not accountable for delays caused by incorrect address or delivery information and customers risk additional charges if products have to be redelivered to another address.
Where an order has been cancelled or delayed due to supply issues, Lil Suka will take all reasonable measures to inform customers and provide updates where necessary.
Our payment pages are secured using SSL (Secure Sockets Layer) in order to ensure that customer data is protected.
All our delivery options require the customer to sign for the parcel in order to prove it has been delivered.
Where customers specifically request to be able to select for parcels to be delivered without a signature, the customer accepts full responsibility in case the parcel is lost, or damaged.
Where customers select next day delivery option orders are dispatched using a signature and tracked service with Expected delivery time of 1-2 days.
All international orders will be sent by Airmail Signature and Tracked service. Delivery times can vary according to destination and can be from 3 – 20 days.
There is no shipment on Saturday or Sundays.
Lil Suka does not take responsibility for fees due to custom and excise, importation delays or any other customs related problems.
Lil Suka endeavours to dispatch all orders promptly but we are not responsible for delivery times.
In case an order has been delivered with incorrect items Lil Suka will endeavor to correct the mistake quickly as long as the customer notifies Lil Suka about the mistake within 24 hours of receiving the parcel. The customer will ensure that the incorrect items are NOT opened. If the customer opens the incorrect item (assuming the item has been labelled clearly and does not match the order) this will deem that the customer has accepted the item in place of the incorrect item. Any item being replaced will be dispatched with Royal Mail "Signed For" service at no cost to the customer.
The customer must return the wrong item (all postage costs will be refunded) in order for the correct item to be sent.
PRODUCTS AND SERVICES
Lil Suka may choose to cease marketing products at short notice without any obligation or liability to any other party.
We offer our products and services entirely at our discretion and we reserve the right to refuse or restrict sales to any 3rd party.
All our products are priced on the Lil Suka website.
In case additional costs are included in the price, this will be clearly stated.
All prices, literature and information found on our website, has been curated carefully with great attention to detail. However, we cannot guarantee that all information is current.
We reserve the right to modify prices without notice.
CONDITIONS FOR REGULAR ORDERS
ARTICLE 1 – DEFINITIONS
In these Conditions/Terms the following definitions are applicable:
The term during which the Customer can execute the Termination Notice.
the natural person not dealing on behalf of a company or profession and who comes to an Order Request with the Supplier
A Delivery Instruction
An Order Request related to a series of products and services of which the delivery obligation and the purchasing are spread over a period of time.
any instrument which enables the recipient or the Supplier to store information addressed personally to them in a way accessible to future reference for a period of time adequate to the purpose of the information and which allows the unchanged reproduction of the information stored.
The possibility for the Customer to terminate the Order Request within the Withdrawal Term.
the natural person or corporation who offers distance products to Customers
An agreement based on a corporate organized system of distance sales of products and services including the closing of an agreement using one or more techniques of distant communication.
A means that can be used to close an agreement without the Customer and the Supplier have gathered together in the same place and at the same time.
ARTICLE 2- RELEVANCE
These general conditions/terms apply to any offer of the Supplier and to every finalized Order Request between Supplier and Customer.
Before the Order Request is concluded, the text of the general conditions/terms must be offered to the Customer.
If the Order Request is concluded electronically, notwithstanding the previous article and before the Order Request is concluded, the text of the general conditions/terms can be made available electronically to the Customer in such a way that the text can be saved in a simple way on a Data Store. In case this is not reasonably possible then before the Order Request is concluded, the Supplier must provide the Customer with the location of the general conditions/terms. Alternatively, on request of the Customer, the Supplier shall sent these general conditions/ terms to the Customer as soon as possible without extra costs.
In case the specified terms associated with a given product cause the second and third article to be changed, in case the terms and conditions are in conflict, the Customer can apply the terms most favourable to the Customer.
ARTICLE 3- OFFER
All offers will be described in detail with all limitations and specifications clearly displayed.
The offer contains a complete and accurate description of the offered products and services. The description is sufficiently detailed to enable a proper Customer’s assessment of the products/services. The images used by the Supplier are true representations of the products and services. Obvious mistakes and errors do not bind the Supplier.
Each offer contains such information that it is clear for the Customer which rights and obligations are related to the offer when it is accepted by the Customer. This concerns in particular:
- price inclusive taxes
- possible costs of delivery
- the manner in which the agreement has been concluded and
- the necessary signatures
- whether to apply the Termination Notice
- the method of payment, delivery and performance of the contract
- the deadline for accepting the offer or the period within which
- the Supplier guarantees the price
- the level of the rate for distance communication if the costs for
- the usage of the technology for distance communication are calculated on another ground than the regular fare for communication
- if the agreement after the conclusion is archived and if so how to consult it for the Customer
- the manner in which the Customer, before concluding the agreement, can check and if necessary also restore the information provided by hem under the agreement
- any other languages, including Dutch, for the agreement
- the codes of conduct to which the Supplier is subject and the manner in which the Customer can consult electronically the codes of conduct; and
- the minimum duration of the Order Request in the event of a length transaction.
ARTICLE 4- THE SALE
The sale is finalized, subject to the provisions in paragraph 4, at the moment the Customer accepts the offer and meets the conditions.
If the Customer has accepted the offer electronically, the Supplier will reply by email and confirm the receipt of acceptance.
If the agreement is concluded electronically, the Supplier will take appropriate technical and organizational measures to protect the electronic data transfer and that he will ensure a safe web environment. If the Customer can pay electronically, the Supplier will observe the necessary security measures to protect the personal data of the Customer.
The Customer agrees that the Supplier can request any compliance checks permissible under UK Law to ensure that the Customer can meet the payment obligations, and that payment is from an acceptable source. If the Supplier based on research, has good reasons not to conclude the agreement then he is entitled to refuse an Order Request or apply additional conditions to the execution of the offer.
The Supplier shall provide the Customer with following information with every Order Request:
- The address of the company
- The conditions and method that the Customer can give notice to terminate.
- Information about after sales services
- Detailed breakdown of the Order Request
In case of a Delivery Instruction the previous clause e. is only applicable for the first delivery.
In case an order has been delivered with incorrect items, the Customer must inform the Supplier of the discrepancies in writing sending a picture of the order form and the unopened packages. Should the Customer open any of the packages that have been delivered, those items of the order will be regarded as accepted. Any incorrectly delivered items will be refunded with a store credit or refund.
ARTICLE 5- TERMINATION NOTICE
The Customer has 14 days from the date of execution of the Order Request to cancel the agreement (the Grace Period) withstanding the following conditions:
During the Grace Period) the Customer must take care not to damage or disfigure the product or packaging. If the Customer has opened the product and made use of the product, they can only cancel the agreement and return the product in case of a valid complaint or fault. In case the Customer wishes terminate, they must return the product with all accessories in their original packaging. If the product is faulty and the Customer wishes to return the product, they must clearly specify the reason for the return and make it clear if they wish to apply for a refund or a replacement. The Customer is responsible for ensuring that the product being returned is properly packaged during postage to ensure it arrived safely back at the Supplier address.
The Customer has 14 days from the date of requesting a service to cancel the agreement (assuming the service has not been delivered) by executing the Termination Notice and abiding by the reasonable and clear instructions provided by the Supplier at the offer or finally at the deliverance of the service.
Once the Grace period has expired, the Customer can terminate an agreement at any time giving 30 days’ notice. Notice must be presented in writing to Lil Suka by sending an email from the registered email address of the Customer to firstname.lastname@example.org email. The Supplier will acknowledge the notice of termination within 1 day of receipt of notice by reply of email and the agreement will cease to apply once the notice period is complete. During the serving notice period, the Customer will have the option to cancel the termination and continue to receive products and service.
If an agreement has a fixed duration period months, the Customer can give notice to terminate once the fixed period is complete. For example an annual subscription to a journal can be terminated once the 12 month subscription has been delivered.
ARTICLE 6- WITHDRAWAL COSTS
If the Customer executes the Termination Notice and products are returned in accordance with our returns policy, the Supplier will refund the cost of the products in the relevant Order Request. The Customer will be responsible for all postage costs.
ARTICLE 7- EXCLUSION TERMINATION NOTICE
The Supplier can exclude the Termination Notice of the Customer only if the Supplier has clearly mentioned this before the conclusion of the agreement.
The Supplier can Exclude the Termination Notice in the following cases:
- The product was sourced specially for the Customer to meet their needs and cannot be resold easily by the Supplier.
- Any product that is personal in nature and therefore cannot be legally resold.
- Products that cannot be returned because of their nature
- Products that have been spoiled or have a shelf life of less than a month
- Products with a volatile price that can change with no influence from the Supplier
- Journals, newspapers and magazines
- Products which have no proof of purchase from Supplier
ARTICLE 8 - PRICING
Where an Offer has been made available to Customers, the supplier will honour the prices for the duration of the offer – except for any changes due to local tax rates.
Notwithstanding the previous paragraph the Supplier can offer products and services with variable prices if the price of those products or services are subject to price fluctuations where the Supplier has no influence. This exclusion will be mentioned by the Supplier as part of the Offer when it is made available to Customers.
All Offers are priced inclusive of local taxes (eg vat)
ARTICLE 9 - CONFORMITY AND GUARANTEES
The Supplier ensures that the products and services conform up to the specifications found in the agreement and that each offer clearly mentions the specifications or products and services. The Supplier will ensure that offers are reasonable, useful and sound and that on the date of publication the offer meets existing legal provisions and/or government regulations.
Manufacturer’s guarantees do not alter the rights of the Customer as a consumer with respect to claims under the agreement.
ARTICLE 10 – DELIVERY AND EXECUTION
The Supplier shall observe the utmost care when requesting products or services and placing orders for execution.
The Customer must ensure that the address they provide to the Supplier is the correct place of delivery of products and services.
The Supplier will execute all accepted Order Requests in accordance with Article 4 and the general terms & conditions. The Supplier undertakes to execute all accepted Order Requests as quickly as practically possible, but no later than within 20 days unless a longer period has been agreed. If the delivery is delayed by circumstances outside of the control of the Supplier the Customer will be notified about the delay no later than 20 days after the date the order was placed. In such a case the Customer has the right to terminate the agreement without any further cost and be given a refund.
If one or more ordered products become unavailable due to circumstances outside the control of the Supplier, the Supplier must attempt to source a replacement product and offer this to the Customer. In case a replacement product has been found the Customer must be notified in a clear and understandable manner that a replacement product will be delivered and they must be given the option to cancel the order or accept the replacement.
The Supplier assumes responsibility for damage and/or loss of products until the moment of delivery at the Customer or a pre-designated and an announced representative of the Customer. In case the Customer receives any products in damaged state, the Customer must report this by email within three days of receipt. In such a case if the Customer wishes to return the damaged product, they must refrain from opening the package any further or making use of the product(s).
ARTICLE 11- TERMINATION AND EXTENSION
The Customer can terminate an agreement for regular deliveries of products and services at any time in accordance with the terms of termination and notice.
The Supplier cannot automatically extend an agreement for regular deliveries of products and services beyond its end date. Notwithstanding the previous paragraph:
An agreement to deliver newspapers, journals and magazines regularly can be extended automatically for a specified duration of 3 months – as long as the Customer can terminate the extension by giving notice in accordance with the terms of termination.
An agreement to deliver products and services regularly can only be automatically extended for an indefinite period if the Customer is able to give notice of terminate in accordance with the terms of termination.
All orders of products are confirmed only once full payment has been received. Where a Customer enters into an agreement to receive a regular delivery of products and services, the Customer must pay the cost of each dispatch at least 1 day before it is due to be dispatched.
It is the responsibility of the Customer to notify the Supplier in case of any inaccuracies in their payment details.
In case of default by the Customer the Supplier has, subject to legal restrictions, the right to charge the reasonable costs which are made known to the Customer in advance.
ARTICLE 13- COMPLAINTS
The Supplier provides a well presented and easy to access public channel for Customers to make complaints. The Supplier will handle all complaints according to this procedure.
The Customer can find the link to the Complaints webpage in the Feedback page on the website. Customers are required to complete all the mandatory fields before a complaint can be submitted.
Complaints must be described fully and clearly and submitted within reasonable time of occurrence to the Supplier.
The Supplier will acknowledge all complaints within a day of receiving them. The Supplier will provide first response to the Complaint within 14 days of receiving the complaint. Where a complaint requires longer to process, the Supplier will answer within 14 days and give an indication of when the Customer can receive a detailed explanation.
ARTICLE 14- DISPUTES
Any legal disputes between Customers and Supplier are subject to English law. Both the Supplier and the Customer submit to the non-exclusive jurisdiction of the courts of England.